Teleport Knowledge Base

Mobile Viewing

Published February 10th, 2025 by Sebastian Grigore

To view on mobile devices or tablets, open the Teleport iOS App, click on the capture you'd like to view, then ‘Explore’. While the mobile experience is not as immersive as a VR headset, it is an excellent option for quickly reviewing content on the go and quickly demonstrating for stakeholders. You can also view the captured scenes directly on the

Productivity - FAQ

Published March 1st, 2025 by Sebastian Grigore

Q: Can I edit my 3D reconstruction after scanning?A: No. While altering a capture's geometry is not possible, adding detailed notes and measurements will help enhance your 3D model for better collaboration. You can use the measurement and annotation / note tools to add details or comments. Q: How can I enable measurements in my Teleport capture.A:

Sharing Captures

Published March 1st, 2025 by Sebastian Grigore

Sharing Across Users All Teleport scans can be shared with any users, regardless of whether they have a Teleport account or are logged in. Simply click on the 'Share Capture' button on the Teleport scan page to copy the link to the clipboard. The link can also be copied from the URL bar / address bar at the top of the browser when viewing a particul

Account & Subscription

Published March 1st, 2025 by Sebastian Grigore

Teleport offers two main subscription options: a 7-day free trial for new users, or a paid subscription tier. Either one of these options will be required in order to create any captures with Teleport. To get started, follow the steps below. Free Trial After creating an account as outlined in 'Setting Up Teleport', the next step is to log in and se

The First Capture

Published March 1st, 2025 by Sebastian Grigore

In order to create your own scans with Varjo Teleport, please follow the steps below: Download the ‘Teleport by Varjo’ app from the App Store Launch the application and ‘Log In’ with your Varjo credentials If you don’t have a Varjo account created, please head to the Teleport Sign Up page. Read through the remainder of the 'Capturing' chapter of Te

Movement

Published March 1st, 2025 by Sebastian Grigore

Movement plays a crucial role in ensuring high-quality scans and optimal 3D reconstructions. This section encompasses three critical aspects of movement: maintaining consistent motion, avoiding inefficient scanning behaviors like camera panning, and varying elevation and angles. Maintaining Consistent Motion Maintaining consistent motion throughout

Measure

Published March 1st, 2025 by Sebastian Grigore

Use Teleport’s measurement tools to accurately measure distances between any two points in the reconstruction. There are 3 types of measurement tools which can be used: Point to Point Distance, Point to Plane, and Arc Tool. Activate the measurement feature by launching the capture in the Teleport Desktop Application and pressing the 'M' key. Once th

General

Published March 1st, 2025 by Sebastian Grigore

Below is a list of frequently asked questions: Q: What countries is Teleport supported in? Does this list cover scanning, viewing, or both? A: We have support for the countries listed here: Australia Austria Belarus Belgium Bulgaria Canada Costa Rica Croatia Cyprus Czech Republic Denmark Ecuador Egypt Estonia Finland France Germany Greece Hong Kong

Viewing - FAQ

Published March 1st, 2025 by Sebastian Grigore

Q: How can I see the scan path I took?A: After launching a capture in the Teleport Desktop Application, press the 'F1' key to reveal the scan path. The frame count is sequentially oriented to the colors of the rainbow; therefore, red is where the first frames were taken and violet is where the last frames where taken. The prism shape points in the d

Export

Published March 1st, 2025 by Sebastian Grigore

Export Teleport allows for exporting of your 3D reconstructions in the point cloud (.ply) format, ensuring compatibility with a wide array of 3D software and advanced visualization applications. The export function can be found by clicking on the three dot menu icon in the bottom right of a Teleport capture viewed in the web browser. From here, sele

Web Viewing

Published February 11th, 2025 by Sebastian Grigore

To view the scan that you’ve created, please head to teleport.varjo.com, login, and click on ‘Captures’ in the top-right. Then, click on the icon of the scan you’d like to view. Once on the capture page, the scan will automatically load up. In the bottom right, there are five buttons with distinct functions: __________________________________ Launch

Using the Teleport Desktop App

Published March 1st, 2025 by Sebastian Grigore

Also referred to as the “Teleport Unity App”, the Teleport Desktop Application allows for viewing of Teleport captures either in 2D with greater functionality / tooling (further outlined in ‘Customization / Editing’) or in VR across a multitude of headset platforms. To get started, download the Teleport Desktop App from the Teleport Downloads Page.

Web Viewing Not Working

Published March 1st, 2025 by Sebastian Grigore

If the web viewing is not displaying correctly or is stuck on a gray screen with no loading, this issue could be related to browser settings / compatibility. Steps to Troubleshoot Collect Browser Information Identify the browser used (e.g., Chrome, Firefox, Edge). Note the browser version. If using Google Chrome, open 'Developer Tools' to check for

Capture Recovery

Published March 1st, 2025 by Sebastian Grigore

If there were issues during the uploading process, do NOT delete the Teleport iOS App. Doing so will delete all locally stored data / captures associated with the application, resulting in data loss. If a capture failed to upload due to network connectivity issues or for any other reason, it may still be possible to manually recover it by following

Capturing Detail

Published March 1st, 2025 by Sebastian Grigore

After completing general passes of the entire space, revisit key areas or objects to capture them in greater detail. Important features, such as furniture, artwork, or architectural details, require more focused attention. After completing the expected 2-4 loops of the entire environment, you can stray from the regular capture path to specifically c

Capturing - FAQ

Published March 1st, 2025 by Sebastian Grigore

Q: How long do captures typically take to process? What impacts them?A: Anywhere from 30 minutes to 24 hours depending on a couple factors. Head to ‘Uploading & Processing’ in the Teleport Knowledge Base to learn more about what impacts scan times. Q: What can I do if capture upload is taking too long?A: Ensure a stable Wi-Fi connection. Do not

VR Controls

Published March 1st, 2025 by Sebastian Grigore

For the most comfortable experience in VR, please ensure that two compatible controllers are connected when wearing the headset. Compatible controllers include Varjo controllers, Meta Quest Controllers, and most OpenXR controllers. There are two different movement modes in VR: Leap Navigation & Flying Navigation. Leap Navigation will allow one t

System Requirements

Published March 1st, 2025 by Sebastian Grigore

Teleport content can be viewed in 2D on a desktop browser or on mobile. Captures can also be viewed in full 6DoF on a VR headset. The hardware requirements depend on the viewing method. Compatible Devices XR-4 Series, XR-3, VR-3, and Varjo Aero headsets Meta Quest 3, Meta Quest 2, and Meta Quest Pro headsets Other OpenXR headsets (Valve Index, HTC V

Failed Teleport Desktop App Installation / Viewing

Published March 1st, 2025 by Sebastian Grigore

If the Teleport Unity app fails to install in an enterprise environment, it is likely due to IT restrictions that prevent users from having administrative rights. This often causes installation files to be placed in a directory inaccessible to the current user, making it impossible to run the application. Typically, Teleport installs into a director

Setting Up Teleport

Published March 1st, 2025 by Sebastian Grigore

Setting Up Teleport Creating an account In order to create an account, head to teleport.varjo.com and click the 'Try Now' button in the top right corner. From there, fill out the required fields in order to begin creating an account. Then, create a strong password with at least 10 characters. Lastly, confirm the account by verifying the email addres

Subscription & Payment - FAQ

Published March 1st, 2025 by Sebastian Grigore

Q: I cannot log in to my account. What should I do?A: Double check that credentials are accurate when signing in. If log in continues to fail, please reach out to the Teleport team via teleport@varjo.com. Q: How can I start a free trial or paid subscription?A; Head to teleport.varjo.com/plans to choose where to begin. Teleport offers a 7 day free tr

Uploading & Processing

Published March 1st, 2025 by Sebastian Grigore

After finishing your scan, it will be uploaded to the Teleport cloud servers for processing & reconstruction. Ensure that you provide a clear and descriptive name for your scan to help organize and retrieve it later. Processing time can vary from as little as 30 minutes up to 24 hours, depending on the size of the area scanned, frame count, and

Frame Count

Published March 1st, 2025 by Sebastian Grigore

The recommended frame count for most captures lies between 250 - 1000. Larger spaces or more detailed scans can have up to 2000 frames, but if you continue beyond that amount, the reconstruction is more likely to fail. On the other hand, any scene with less than 100 frames tend to struggle with capturing a space sufficiently. We would typically reco

2D Controls

Published March 1st, 2025 by Sebastian Grigore

Desktop The desktop controls for viewing and interacting with the Teleport capture are similar to the web. General movement controls are similar, listed below: View / Rotate: Click & Drag with the right mouse button Move: W, A, S and D keys Faster Movement: Hold Shift key Height ascend / descend: Q and E keys Zoom In / Out: Mouse Scroll Down / U

What is Teleport?

Published March 1st, 2025 by Sebastian Grigore

Teleport is a tool that allows anyone to create highly realistic 3D models of real-world environments with just an iPhone. Teleport utilizes advanced Gaussian Splatting technology to reconstruct spaces with remarkable detail and photorealistic accuracy. This technology enables smooth, visually accurate renderings of complex environments by represent

VR Viewing Won't Launch

Published March 1st, 2025 by Sebastian Grigore

In the instance that you cannot view your Teleport capture in your headset, please start by validating that your headset is compatible and that you have met all of the system requirements. Then, proceed with the following steps: Close the Teleport Desktop Application (by pressing the 'Esc' key). Shut down and disconnect your headset. If you’re using

Pausing

Published March 1st, 2025 by Sebastian Grigore

The Pause function is a feature that allows the user to pause their capturing mid-capture in the event of dynamic objects entering the scene, camera view obstructions, or required repositioning to maintain the optimal scan line. To activate the Pause Function during a capture, simply click on the red pause button. Scanning will halt until the same b

Annotate (Notes)

Published March 1st, 2025 by Sebastian Grigore

Annotations (notes) can serve as visual markers or reminders, directing attention to specific details, adding context, or conveying important information within the environment. Within Teleport, annotations can be added and viewed via the Teleport Desktop Application. To get started, log in and launch a Teleport scene from the web portal. Then, cli

Teleport Glossary

Published February 10th, 2025 by Sebastian Grigore

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All T Teleport iOS App Teleport's iPhone app, found on the App Store by searching 'Teleport by Varjo'.

Scan Paths

Published March 1st, 2025 by Sebastian Grigore

Scan Path Planning a clear scan path before beginning the scan is critical for obtaining high-quality results. Understanding the layout of your space will help you determine which areas require greater attention to detail and ensure that no important sections are overlooked. Typically, we recommend an 'outside-in' approach: start by scanning along t